POLICY & EXCHANGES
We do not refund or exchange items if you change your mind or have incorrectly purchased an item. We are unable to accept an returns or exchanges on wellness items due to hydiene reasons.
INCORRECT ORDER
Please email us at customercare@be-well.com.au within 5 days of receiving your order if you believe that you have received an incorrect item or have not received the correct order.
Once your claim has been assessed by our team and confirmed to be incorrectly sent, we will provide a prepaid document for incorrectly sent items to be returned via the postal service. We are happy for you to choose from the following options:
1: A refund for the amount of purchse price
2. A replacement for the incorrectly sent item provided that it is in stock
FAULTY ITEMS
We take great care when packing your order. However in the case that your item has been damaged in transit or if you believe there is a manufacturing fault, we want to help resolve this issue as soon as possible. Please email us at customercare@be-well.com.au within 72 business hours of receiving your order if you believe that a product has been damaged. Please note, images will be required and you will need your order details as evidence.
ALLERGIC REACTIONS
Please note that we do not refund or exchange for allergic reactions. It is the responsibility of the consumer to check the ingredients list carefully to avoid any possible reactions.
RETURNED/UNCLAIMED PACKAGES
Please note that if your item is returned to us because you have not collected it, then the postal return fee will be passed on to the customer. It is the responsibility of the customer to track their order to try and avoid such situations.
CANCELLATIONS
Once an order is placed, we aim to begin the process of dispatching your order. Cancellation requests can only be considered if your order has not been proceed in any way by our team. There is therefore a small window of time for these to occur and cancellation requests are not guaranteed. Please note that cancellations will incur a 10% cancellation fee.
* Please note, refunds can onlybe processed via the original payment source.
GOT MORE QUESTIONS?
If there is anything else we can help with or if you need any further information, please email us at customercare@be-well.com.au. We will endeavour to get back to all enquiries within 24 hours.
YrRelief
39 Bellamy Street, Pennant Hills New South Wales 2120, Australia
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